Valice allows all of its customer to over-consume storage and bandwidth resources. We’ll let you know when it happens with some options to reduce consumption, or upgrade, but none of your services will be impacted or suspended when this happens.

Hosting companies should not claim to be HIPAA compliant on behalf of their customers. We do not and cannot control what data you collect from site visitors and users; nor can we control what you do with that data. That being said, we can help you through this process. We work with many medical providers with whom we have helped work through this process while still utilizing the efficiencies of collecting this data through their websites. We can engage in development services to help you build HIPAA compliant web forms and portals. Let’s connect to learn more!

Yes! We love helping editors learn the tips and tricks of WordPress including how to use the latest blocks and features. Our WordPress training services are personalized for your configuration (plugins, theme, and version) and can be recorded and sent to you upon completion for reference. Click here to learn more or schedule a WordPress training session.

You sure can and if needed, we’ll be there every step of the way. Our white glove migrations and onboarding include code and security reviews to ensure that you’re starting fresh with Valice even if it’s an older site. White glove migrations are free for members or start at $150 for non-members.

We’re eager to learn more, let’s connect!

All Valice hosting plans allow you to scale your allotted disk space and bandwidth from within your my.valice.com account. Below are the current rates for these resources:

Shared or WP Web Hosting

• disk space – $0.50 /GB /month
• bandwidth – $0.10 /GB /month

All resources on VPS hosting plans are configurable including disk space, bandwidth, memory and CPU.

Click here for documentation on how to adjust your resources.

If you detect that your website has been compromised, we recommend that you immediately password protect it to prevent it from infecting visitors with spyware or malware. If we detect a compromise during a regular Valice security scan, we will take this action on your behalf and contact you so that we can work to restore a backup from prior to the intrusion and remediate the vulnerability.

You bet! Our Enhanced membership level and above includes support for other related services. We understand the frustrations many of our customers encounter trying to connect Mailchimp APIs, navigate settings in Mindbody, figure out the two-factor authentication rules in Microsoft 365, and… The list goes on. Valice is uniquely positioned to provide friendly and helpful support for all of these online touch points. For many business, these third-party applications are as critical as their website itself and we’re here to help!

For those that just need assistance one-time with a third-party application, we also have a remote hands service engagement for that.

To run your website over HTTPS, a valid SSL certificate is required. Valice provides a free Let’s Encrypt SSL certificate to all hosting plans. This is configurable in your control panel. The Let’s Encrypt SSL certificate will auto renew each quarter as long as all the domains and domain aliases secured on the certificate are pointing to your Valice plan’s IP address.

If your website is currently running over HTTP, you may need to update all of your site pages to reference HTTPS instead of HTTP. Valice has developed its own scripts for this process. Reach out if you need help updating your website to run over HTTPS. Read our documentation for configuring your SSL certificate and configuring your website to redirect from HTTP to HTTPS.

WordPress is a very popular and widely supported CMS (content management system) platform. Valice has been providing WordPress website design and hosting since it was a little known blogging platform. We host and support WordPress websites for businesses and nonprofits with a focus on security, performance and ease-of-use. 

We have been really pleased with recent developments in WordPress to provide improved speed and performance in the platform. We’re currently building turn-key block themes to be made available for our customers who want to select from a simple, pre-made layout or completely custom design. Block themes are the newest evolution of WordPress and giving website editors new efficiencies, greater design controls, and much-anticipated functionality.

That being said, it’s not for everyone or every website! We provide shared and VPS (virtual private server) hosting for any Linux CMS or website application. We can also provide ongoing maintenance and service for various platforms outside of WordPress.

Having developed and hosted WordPress website since the early days (2007), we are very familiar with the most reputable plugins both free and premium. Our recommendations and evaluations are based on a number of factors with a few key questions being:

• Is the plugin developer able to provide quality support
• Is the plugin regularly updated and maintained
• Does it do what it says it does and without performance problems
• Is the code clean and fully covered
• Is the plugin compatible with my theme and other plugins
• Is the plugin extendable if it needs to be customized

WordPress plugin testing and evaluation is a service we provide as part of our Pro and VIP membership plans and we are also happy to provide this service to any customers in need of a one-time plugin evaluation.

The following plugins are included in all of our WordPress hosting packages and installed automatically in both our white glove WordPress CLI and one-click installations:

• ValiceWP
• Akismet
• Banner Alerts

If you’re utilizing Valice for development services, the following plugins can also be made available to you as part of your service:

• Gravity Forms
• ACF Pro
• Affiliate WP

Click here to view more plugins Valice recommends and supports.