Managed WordPress Hosting
Where will my site be hosted?
Our Managed WordPress Hosting environment is controlled and managed by Valice. To learn more about our state-of-the-art infrastructure and environment, visit our hosting information page.
Is my site backed up?
Your website includes automated backups for disaster recovery. We also maintain a code repository to track all versions of your website design.
Can I cancel my subscription?
You may cancel your subscription at any time without fees or penalties. Click here for a complete list of terms and agreements.
Website Design and Setup Services
How long does it take to complete my WordPress website design?
Once we receive all of your design and content inputs and have completed a kickoff call, your initial website design will be ready for initial review within 5 to 10 business days depending on the complexity of the website. The entire process typically takes between one and three months.
What if I need functionality that isn't listed on your website?
The first step is to contact your dedicated website designer. Some plugins are not listed on our website and your dedicated website designer will know if they are available. You can submit requests for enhancements to any plugin or request new plugin. While most requests are feasible, we evaluate them based on relative fit with the larger customer base. If a request is accepted, it may take 4 to 6 weeks to implement and deploy to your website.
WordPress Website Management Services
Can I edit my website?
Yes! If you would like to maintain areas of your content, we will provide you with WordPress training and website documentation. Upon completion of your training, we’ll provide you with access to your WordPress dashboard.
How do I request website changes?
You can easily create service request tickets for website edits or design changes through your Valice Account.
How do I contact my dedicated website designer?
Support requests will be dispatched to your dedicated website designer for completion. Learn more about Website Management Services.
How long does it take to complete my website changes?
Typical changes and additions take one business day to complete. Functionality add-ons or more involved website design and styling changes typically take five to ten business days to complete. Learn more about Website Management Services.