What are Service Credits?
Service credits work as a support and service currency for Valice accounts. Our customers want access to quick service when they need it, without the back & forth hassles of billing estimates and approvals. With more than 20 years of experience in this industry, we’ve come to know the most common types of requests for websites and hosting. We’ve broken those requests down and applied service credit values to them. The use of a service credit includes:
- Reviewing your request
- Contacting you for more information or clarification
- Completing the request
- Checking under-the-hood for any other issues while we’re looking at your website or subscription
- Letting you know that your request has been completed
Benefits of Service Credits
Lower Cost of Ownership
Nobody likes paying for services they don’t use, and we don’t like charging for them either. Service credits allow us to appropriately charge customers who have higher levels of service needs differently than those with lower ones. Also, service credits do not expire which means that you are entitled to use the service time you have paid for as long as you remain a Valice account holder.
Flexible and Predictable
Service credits can be purchased as-needed, or as a monthly or yearly subscription. Whether you need 1 or 2 things a year, or 1 or 2 things a day, we have service credit plans that fit. Subscribing to credits evens out your costs over the month or year, providing more predictability for businesses and nonprofits.
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